In case you have bought a hosting plan and you have certain enquiries associated with a particular feature/function, or if you’ve stumbled upon some complication and you require support, you should be able to contact the respective technical support team. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, since the most efficient way to tackle an issue most often is to submit a ticket. This kind of communication renders the replies sent by both parties simple to follow and allows the support staff members to escalate the situation if, for instance, a server administrator should intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll need to use at least two separate accounts to get in touch with the client support team and to actually administer the hosting space. Constantly switching between different accounts can often be a nuisance, not to mention the fact that it requires quite a bit of time for the vast majority of hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing through your files or tweaking different settings. The ticketing system is being closely monitored 24-7 by our customer care staff members and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to get support. In contrast with certain hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and request info with regards to any billing or technical issue. Besides, you can read a variety of help articles, which will help you resolve the most commonly experienced issues on your own.