A live chat is a real-time way of communication between a hosting provider's support team and its clients. It's a very efficient way to get some information about the website hosting services or get some issue resolved since you are speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of errors at the time you exchange data like usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Furthermore, you will be able to become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you will need to pay if you are calling to another country.
Live Chat Support in Shared Hosting
As part of the support services that we offer for all of our Linux shared hosting, you will find live chat support that is online 24/7, even on holidays. You can contact us no matter if you already have an account or not, because we will support you with all sorts of things, ranging from supplying you with basic information regarding our solutions in case you are not our customer yet and you are thinking about obtaining one of the packages, to helping you with creating an email account in an e-mail client. A part of the issues are more technical and time-consuming, so you will need to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.