If you’re a site owner, a problem can always surface and it does not automatically need to be connected to the hosting service. For example, something might go wrong when you update a web app or some crucial data can be edited or deleted unintentionally. No matter what the nature of the problem might be, you will have to get in touch with the respective customer service team and request them to retrieve a backup or to help you solve the problem that you’re having. How promptly they will do it will determine the span of time that your sites will be down. For certain websites such as community web portals or online shops, a frequent outage can too often mean lost clients and cash. With that being said, it’s quite important for you to use the services of a web hosting company that offers not only a good client care service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our Linux shared hosting and you have an inquiry or experience some complication, you can contact us 24/7 by submitting a helpdesk ticket or by sending an e-mail and we guarantee that you’ll have a reply in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply, while if there’s something that you need to do on your end, we will provide you with all the required info – what settings to check, what workable solutions to try out, etc. Normally, you will get a reply within no more than 30 minutes, so waiting around for hours on end or even for more than a day to get support is something inconceivable. Our one-hour reply time guarantee is valid for any enquiry that you might have – billing, general or technical.