You'll find plenty of shared hosting companies on the market, but the majority of them are resellers who have minimal resources, particularly in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you'll receive through this channel of communication will vary depending on the provider - some provide professional telephone support, various others offer basic and customer support only because some matters are more time-consuming and it would be far easier to be resolved through a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to find that you can always reach your website hosting provider as there are numerous small-scale problems that can be taken care of effortlessly and timely with a phone call, not mentioning that you are able to get more details for the services before you become a customer.
Phone Support in Shared Hosting
All our shared hosting packages feature telephone support fourteen hours a day even on official holidays, so if you do not have an account yet, you can phone us and learn more about our services or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you can call the telephone number that is closer to you. In case you are an existing customer, we can help you in a timely manner with all of the general and billing matters as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it is much easier consult with a live person to get things done promptly. Certainly, some situations simply cannot be resolved on the phone, so in such a case you will be able to employ our ticketing system.