The accessibility to the customer and technical support that a shared hosting company offers will tell you a lot about the services which they offer too. In case you can use only e-mail messages and tickets, you have almost certainly found a reseller not the web hosting supplier. When this is the case, you will have to wait for several days to get a problem resolved since the reseller may not be checking their communication regularly or they may have to contact the real hosting company for extra assistance. If the supplier provides you with several means of communication with quick response time which are available anytime, they're most likely the top provider, not a reseller. So you will reap the benefits of well-timed assistance and excellent support as they'll have instant access to the servers where your account is. Regardless of the issue - sales or technical, it's always much better to have the option to contact your website hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting packages are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of contact. You'll be able to choose the most suitable way to contact us depending on what your location is or what hardware you are using. We can easily help you for more or less any webhosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the maximum reply time will never exceed sixty minutes.