A 1–Hour Response Time Guarantee
All your assistance requests will be replied to in no more than 60 minutes after the trouble ticket or email has been submitted. If your issue needs additional assistance from a system administrator, we’ll direct the ticket or the e–mail to the person in charge, right away and will leave a comment to inform you that more time will be needed for arriving at the optimal solution. And if you make use of the Administration Services package, all of the services included there will be executed whenever you like.
An Outstanding Customer Support Service
We will be online for you 24/7 to respond to any enquiries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin procedures, you can take a glance at our Administration Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
A User–Friendly Help Area
Every Linux dedicated hosting server is fitted out with our free–of–cost Online Control Panel, which sports a comprehensive knowledgebase plus a selection of step–by–step video tutorials. Whenever you require assistance working with the Online Control Panel, just hit the Videos or Help buttons in the top right corner.